ALTRUM ORDERING QUESTIONS AND RETURN POLICIES
TOLL-FREE
TELEPHONE ORDERING
Dial 1-800-956-5695 (Contiguous 48 States Only). Hours: 7:00 am to 5:00 pm
Central Time, Monday through Friday, except for statutory holidays. When
calling, please provide your Customer Number if you have been provided one by a
Dealer.
TECHNICAL QUESTIONS
Direct all technical questions to the ALTRUM Division, AMSOIL INC., AMSOIL
Bldg., Superior, Wisconsin 54880 or call (715) 392-7101.
SHIPPING AND HANDLING
Orders are subject to the following shipping and handling schedule.
Weight
|
|
Cost
|
|
Weight
|
|
Cost
|
up to 3 lbs.
|
.
|
$6.40
|
|
20 to 39 lbs.
|
.
|
35¢ per lb.
|
4 to 6 lbs.
|
.
|
$7.20
|
|
40 to 59 lbs.
|
.
|
31¢ per lb.
|
7 to 12 lbs.
|
.
|
$7.85
|
|
60 to 99 lbs.
|
.
|
30¢ per lb.
|
13 to 19 lbs.
|
.
|
$8.90
|
|
100 lbs. and over
|
.
|
28¢ per lb.
|
| NOTE: AMSOIL products cannot be
shipped to post office boxes |
PRODUCT DAMAGED DURING SHIPPING
If there is visible damage to your order upon delivery, refuse the order. It
will be returned to ALTRUM/AMSOIL INC. for inspection and a new order will be sent at
no extra charge to you. If you discover hidden damage after accepting delivery
of your order, call 1-800-956-5695 for damaged product instructions.
SALES TAX INFORMATION
ALTRUM/AMSOIL INC. has an established Sales Tax Rate for all states. Because ALTRUM/AMSOIL is
sometimes required to collect city, county and other taxes as well, the tax
rate ALTRUM/AMSOIL charges may be higher than just your sales tax. You can verify your
sales tax rate with ordering personnel when ordering.
NOTE: Freight charges are subject to sales tax
in Connecticut, Georgia, Nebraska, Nevada and Wisconsin.
RETURN POLICY
All unopened containers may be returned within 30 days of order, freight
pre-paid, to ALTRUM/AMSOIL INC. for a full refund of the purchase price and sales tax
(shipping and handling fees are non-refundable). Call 1-800-956-5695 for
instructions prior to returning any product.
HAWAII
AMSOIL/ALTRUM products are available through independent AMSOIL Dealers and
selected retailers. To order in Hawaii, check your local Yellow Pages or call
1-800-777-8491 for the name of your nearest AMSOIL Dealer.
QUESTIONS
For questions on shipping, sales tax, damaged products, instructions, etc.,
call 1-800-956-5695, 7 a.m. to 5 p.m. Central Time, M - F, except for statutory
holidays.
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